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Online Store Terms & Conditions

Online Store Terms & Conditions

Release Date: 23 February 2011

Refund or exchange policy

Austcold Industries will exchange any product in the event that the customer has been supplied incorrect goods due to an error caused by Austcold Industries upon receipt of the incorrect goods. In the event that custom made goods have been supplied incorrectly due to incorrect information supplied by the purchaser or customer, Austcold Industries will not refund or re-manufacture goods free of charge. In the event that the purchaser or customer has purchased a shelf item such as Coldroom Door Parts and returns the goods to Austcold Industries, a re-stocking fee of 20% of the purchased goods value will apply upon receipt of the returned goods and the freight value is not refundable.


Goods supplied by Austcold Industries will be covered by warranty in the event that the goods are defective only if Austcold Industries have been notified within 7 days of receipt of goods supplied. Goods will not be covered by Warranty due to the misuse, incorrect installation, wear and tear or in the event that the product was not suitable for the application.


Custom made goods (Clear PVC Strip Doors, Fridge Seals etc) are manufactured and dispatched within approx. 3 working days. Shelf items such as Clear PVC rolls and Coldroom door parts etc are dispatched within 3 working days. All goods are subject to payment prior to dispatch

Freight and Delivery

All goods supplied in the online store do not include freight or delivery. Austcold Industries uses Star Track Express courier as preferred courier and their online trackable consignment system to ensure goods are delivered. Austcold Industries will not be responsible for goods damaged or lost by any freight company.

Pricing and Payments

All pricing at and its online store is in Australian dollars and includes GST unless otherwise stated.

Privacy Policy

Austcold Industries is committed to keeping customer’s information private and confidential and will not disclose details to any third party without notification. is protected using an ssl certificate provided by Geo Trust to ensure information submitted to Austcold Industries via its online submission forms is secure and confidential.


Austcold Industries is committed to its obligations of Fair Trading Australia. Austcold Industries retains the right to update and change these terms and conditions without notice. Please visit to check for updated terms and conditions

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